For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or replace for DEFECTIVE items only (or for any shipping errors made by us). Please return the items in their original packaging within 30 days to the address you receive from Convergence, Inc. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please email email@example.com. If you do not follow all of the instructions on this page you may incur a 25% restocking fee or not receive any refund at all.
We have tens of thousands of products on our site. Some of the products have measurements and some do not. We will not issue a refund for a product without measurements, due to the size.
In your return package please include:
• The packing slip
• A note telling us what the problem was
• A note stating whether you would like a refund or a replacement of the defective item.
• If you do not include a note, you may not be refunded!
Please note: As part of the return process, upon receipt of an authorized return, if the returned item is found to be in perfect working condition, a 25% restocking fee will be applied. Please allow up to 4 weeks to receive your replacement or refund.
We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you will be happy with our services.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Orders placed before 5:30PM PST (8:30PM EST) go to the warehouse the next business day. If any items are out of stock or on bulk wholesale orders, then those items will be forwarded to another distributor for shipping within two business days. Express orders are prioritized so UPS Ground and US Priority Mail often take 1-2 business days to ship and then will be delivered within 3-7 business days depending on the distance the order has to travel. If an order is submitted after Thursday at 5:30PM PST (8:30pm EST), it will be received at the warehouse to begin processing on Monday morning as the warehouse is closed weekends. That will add days to the potential delivery.
Please DO NOT wait until the last minute to place a large order.